Service Advisor
March 17 2025, Supreme Motors
Service Advisor
Job Overview:
We are seeking a customer-focused and organized Service Advisor to join our team. This role is perfect for someone who loves working with people, understands vehicle maintenance, and can provide a smooth service experience. As a Service Advisor, you will be the bridge between customers and our service technicians, ensuring all vehicle service needs are handled efficiently and professionally.
Key Responsibilities:
- Greet customers and listen to their vehicle concerns, service needs, and expectations.
- Provide expert advice on vehicle maintenance and repair options, ensuring clarity and transparency.
- Create and manage work orders, detailing required services, parts, and estimated costs.
- Coordinate with service technicians to ensure accurate diagnostics and timely repairs.
- Communicate service status updates to customers and explain any additional recommendations.
- Handle customer inquiries, resolve concerns, and ensure a positive service experience.
- Maintain detailed records of customer interactions, vehicle history, and service transactions.
- Promote service specials, warranty packages, and preventative maintenance plans to enhance customer satisfaction and dealership revenue.
Qualifications:
- Previous experience as a Service Advisor, Automotive Customer Service Representative, or related role is preferred.
- Strong automotive knowledge and the ability to explain technical details in a customer-friendly manner.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in basic computer systems and service management software.
- Customer-first attitude with a focus on building long-term relationships.
- Valid driver’s license with a clean driving record.
What We Offer:
- Competitive salary + performance-based incentives.
- Ongoing training and professional development opportunities.
- A supportive and team-oriented work environment.
- Career growth opportunities within the company.
- Employee discounts on vehicle service and repairs.
